Article 1 – Definitions
- D-Taste Helden, located at Sterappel 15, 5988 ES Helden, registered with the Chamber of Commerce under number 81999844, is referred to in these terms as "D-Taste."
- The other party is referred to as "customer."
- Services are understood to include: catering, private dining, chef experience boxes, patisserie, rental of materials, and other culinary services.
Article 2 – Applicability
- These general terms and conditions apply to all quotes, agreements, orders, and deliveries from D-Taste.
- Deviations from these terms are only valid if agreed upon in writing.
- By placing an order or agreeing to a quote, the customer declares to accept these terms.
Article 3 – Quotes and Agreements
- All quotes from D-Taste are non-binding unless stated otherwise.
- An agreement is established as soon as the customer gives written, verbal, or digital consent to a quote or order.
- D-Taste reserves the right to refuse orders without stating a reason.
Article 4 – Deposit and Payment
- To confirm an order, a deposit of 30% of the total amount is required.
- The order is only definitively scheduled after receipt of the deposit.
- The remaining amount must be paid within 15 days of the invoice date, unless otherwise agreed in writing.
- In the event of non-payment, D-Taste reserves the right to suspend further services.
Article 5 – Cancellation
- Cancellations must be communicated in writing or by email.
- In case of cancellation within 72 hours before the start of the order, 80% of the total order amount will be charged.
- Costs already incurred and specially purchased products may be additionally charged.
- If an order is fully customized, D-Taste may decide to fully charge for any preparatory costs already incurred.
Article 6 – Quantities and minimum order
- For private dining, a minimum order of 2 people applies.
- For catering, a minimum order of 10 people applies.
- Chef experience boxes are available for a minimum of 15 people.
- Changes in quantities must be communicated in a timely manner. D-Taste reserves the right to apply a margin in quantities for preparations and purchases.
Article 7 – Allergies and dietary requirements
- Allergies, intolerances, and dietary requirements must be communicated in a timely and complete manner.
- D-Taste will take allergies and dietary requirements into account where possible.
- Despite careful procedures, cross-contamination can never be completely ruled out.
- If allergies or dietary preferences are not communicated in time, D-Taste is not liable for any consequences.
Article 8 – Delivery and responsibility for food
- D-Taste manages the delivery unless otherwise agreed.
- From the moment the food is delivered on-site, the responsibility for proper storage, cooling, and handling lies with the customer.
- D-Taste is not liable for loss of quality or health risks resulting from improper storage or handling after delivery.
- In the event of demonstrable errors from D-Taste, such as contamination or defective products, a suitable solution will be sought.
Article 9 – Delays and force majeure
- D-Taste makes every effort to adhere to agreed times.
- D-Taste is only liable for delays of more than 20 minutes that can be demonstrably attributed to D-Taste.
- Force majeure is understood to mean: traffic problems, extreme weather conditions, power outages, illness, supplier issues, and other circumstances beyond reasonable control of D-Taste.
- In the event of force majeure, D-Taste has the right to modify, postpone, or cancel the agreement without compensation.
Article 10 – Chef on-site and hired staff
- D-Taste may use hired staff such as servers, hosts, or supporting kitchen staff.
- D-Taste reserves the right to adjust staff planning if necessary.
- The customer must ensure a safe and workable environment for D-Taste personnel.
Article 11 – Rental of materials
- D-Taste rents out BBQs, pizza ovens, work tables, dishes, and glassware.
- Rented materials must be returned in the same condition as they were delivered.
- Damage, loss, or theft of rented materials will be charged to the customer.
- Normal signs of use do not fall under damage.
Article 12 – Liability
- D-Taste's liability is limited to the amount of the relevant assignment.
- D-Taste is not liable for indirect damage, consequential damage, or damage caused by incorrect information provided by the customer.
- D-Taste is not liable for damage caused by improper use of delivered products or rented materials.
- D-Taste is liable for direct damage to the customer's property if it can be proven to have been caused by intent, negligence, or careless actions of personnel or hired forces working on behalf of D-Taste during the execution of the assignment.
- The customer must report damage as soon as possible after detection and give D-Taste the opportunity to assess the situation.
Article 13 – Complaints
- Complaints must be reported as soon as possible.
- Visible defects or complaints regarding food must be reported immediately upon delivery or execution.
- D-Taste will carefully assess complaints and seek a suitable solution where reasonably possible.
Article 14 – Applicable Law
- Dutch law applies to all agreements and services of D-Taste.
- Disputes will be submitted to the competent court in the district where D-Taste is located.